Enjoy The Little Things!!!

Refund policy

Returns and Refunds Policy

At Boujee Bee, we prioritize customer satisfaction while maintaining the quality and integrity of our products. Our policy on refunds and exchanges is designed to ensure fairness and clarity for all our customers.

Can I return my item for a refund or exchange?

We offer refunds or exchanges only under specific circumstances. These include instances where a product is found to be faulty or damaged upon arrival. Additionally, if you experience an allergic reaction to one of our products, we are happy to offer a refund or exchange, provided that appropriate proof is supplied.

However, certain items are not eligible for refunds or exchanges. Due to hygiene considerations, we cannot accept returns for items that are simply unwanted or due to a change of mind. Specifically, opened makeup cannot be returned for hygiene reasons, except in cases where an allergic reaction has occurred, for which proof will be required.

By making a purchase from our website, you acknowledge and agree to adhere to our refunds and exchanges policy. Should you have any questions or require assistance, our dedicated customer support team is available to help.

How long after purchase can I make a return?

If you receive an item that is damaged or faulty, we will, of course, exchange or refund it for you. If you receive a damaged or faulty item, you must notify us within 7 days of receipt. Returned items must be received by us within 14 days of receipt.

How to make a return?

When returning items, we always recommend using a recorded service as we unfortunately cannot be held responsible for any items that do not reach us. Original shipping charges are non-refundable, and all items must be returned in their original packaging and should not be opened or tampered with by any means.

Competition and giveaway returns

Any products received during a competition win or giveaway cannot be exchanged or returned for monetary value. Although your shade may not be suited to you or due to personal preference, we are unable to exchange or refund, as this was a complimentary item. All items received within a competition win depend on stock availability, and if an item is out of stock or discontinued, we will be unable to include it in your package.

Pre-order products

A pre-order product is defined as any product that is not currently in stock and is listed as available for pre-order on our website. The estimated availability and shipping date for pre-order products are provided on the product page. These dates are subject to change based on supplier availability and other factors beyond our control. Orders that include a mix of in-stock and pre-order products will be held until all items in the order are in stock. We will not split shipments or send in-stock items separately. The entire order will be shipped together once all items, including the pre-order product(s), are available.

Full payment is required at the time of placing an order that includes a pre-order product. If you wish to modify or cancel your order prior to the shipment, please contact our customer service team. Note that modifications or cancellations may be subject to our standard return and cancellation policies.

Once all items in your order are in stock, we will process and ship your order. You will receive a shipping confirmation email with tracking information once your order has been dispatched. Shipping times may vary depending on your location and the shipping method selected at checkout. In the event that a pre-order product becomes unavailable or its release date is significantly delayed, we will notify you as soon as possible. You will have the option to either wait for the new availability date, modify your order, or cancel the order for a full refund.

How long does a refund take?

We aim to process all returns within 5-7 working days after we have received your parcel. During busy periods, such as Black Friday, this may take slightly longer. All refunds will be processed through Stripe. The refund will be processed back to your original method of payment and may take up to 14 working days to enter your account.

Can I get my shipping fees back?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable unless the error was made on our part or if you receive a faulty or damaged item. Additionally, shipping costs will not be reimbursed by Boujee Bee should any shipping delays occur, as this is out of our control.

I have received a faulty item, what do I do?

We are very sorry that you have received a damaged or faulty item. This is rare and likely occurred during the manufacturing process or in transit. Please send us an image to help@BoujeeBee.co.uk so we can investigate and assist you further. If the packaging is damaged, we will offer you a partial refund of up to 10% depending on the severity of the damage. If you do not wish to accept the partial refund, a claim against the courier will be made, which may take up to 30 days for processing. Only once the claim has been concluded will we take action depending on the outcome.

I have received an incorrect or missing item in my order, what do I do?

We're sorry if we've made a mistake with your order. Please send us a message at help@BoujeeBee.co.uk with an image of your order, the original packing slip, and the invoice so we can identify the packing error and the outer packaging it was sent in. Packing orders go through extensive checks whereby they are picked and packed by two members of staff. The items are ticked off one by one on the packing slip when being picked and are then counted as they are packed. The packing slip is then numbered and signed to indicate how many items are in the package. We can refuse to resend an item if we believe the item has been packed correctly and all correct procedures have taken place. Unfortunately, if you do not keep your outer packaging and your packing slip/invoice, we are unable to assist you further, as these go through strict weight checks and we need these to identify whether it is fraudulent or not. We are able to block your account from ordering from Boujee Bee if you are found providing false information. If we have proof that your order weighed the correct amount when being dispatched, and it was countersigned by multiple parties, then we have the right to refuse your refund or replacement.

My order is missing, what do I do?

We are sorry if you have not received your order. If your order has been shipped but our delivery partners have failed to deliver, your order could be lost in transit. If your tracking has been marked as delivered but you have not received your parcel, your order could also be deemed as lost. If you have not received your parcel, you will need to contact our customer service team via email at help@BoujeeBee.co.uk so we can look into this. If we suspect your parcel is indeed lost, we will need to raise a claim with the courier service. Claims can take up to 30 days to process from the point of us recognizing that the parcel is lost. Once the claim has been submitted, this can take up to 30 days to conclude. During the claims process, we will be unable to resend your order or issue you a refund. Once a claim has been concluded, we will only be able to take action based on the outcome of the claim. The outcome of the claim is a final decision and cannot be overridden.

Do I have to pay for return postage?

We're unable to cover return postage costs unless your item is faulty or damaged. Customers are urged to hold onto proof of postage as we are also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Have you received my return?

Please allow up to 14 working days for your parcel to be returned to us. If you haven’t received a refund after 30 working days, please contact our customer care team with your order number and details of the items returned.

I made a mistake on my order, what do I do?

Once your order is placed, we are unable to amend addresses or cancel the order. Please ensure that all details provided at the time of ordering are accurate to avoid any issues with delivery. Your order undergoes processing, picking, and packing within a short timeframe, typically within 5 minutes of placement. As a result, we are unable to add items to your order or make changes once it has been processed. Any errors in item selection are the responsibility of the customer. While we cannot guarantee changes to your order after it has been placed, we encourage you to reach out to our customer support team for assistance. Although we will make every effort to accommodate your request, we cannot guarantee that changes can be made. Your understanding and cooperation are appreciated as we strive to provide a smooth and satisfactory shopping experience for all our customers.

Sale refunds

If we put a sale on, the price difference cannot be refunded if you placed an order before the sale started. We try our best to prepare our customers for sales through our Tiktok @BoujeeBee. We do not accept refunds on sale items.

For any questions or concerns regarding your order or our refund policies, please contact our customer service team at help@BoujeeBee.co.uk.

By placing an order on our website, you acknowledge that you have read, understood, and agree to these Terms and Conditions. We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services and placing orders after such modifications constitutes your acceptance of the revised Terms.